We may update this Privacy Notice at any time, by posting the amended version on this Site including the effective date of the updated version. We may also provide other privacy notices on specific occasions when we are collecting your personal information in ways that materially differ from what we have described here, so that you are aware of how and why we are collecting and using such information. By accessing the Site after we make such changes to this Privacy Notice, you are deemed to have accepted such changes.
The personal information we collect about you
How we may use personal information about you
Who we may share your personal information with
How we safeguard your personal information
How long we store your personal information
Your options regarding your personal information
Our policy on children’s information
Links to other websites and services
1 - THE INFORMATION WE COLLECT ABOUT YOU
What is personal information?
For purposes of this Privacy Notice, we refer to personal information according to the following definition: “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identifiable individual or household. Personal information does not include publicly available information or information that is de-identified or aggregate consumer information.
We collect personal information from you both when you provide it voluntarily and also automatically when you use our Site. By accessing our website or social media pages, submitting personal information to us, or purchasing our products or using our online services, you consent to the collection, use, sharing and disclosure of such information as set forth in this Privacy Notice, as it may be updated from time to time.
We collect personal information that you voluntarily provide to us when you: use our Site, communicate with us, make a purchase, use our services, provide us information, engage or connect with us through one of our social media pages, update or add information to your account, chat with a customer support specialist, or when you otherwise correspond with us.
In addition, we also automatically collect personal information about you in connection with your usage of our Site,
including from third party marketers and e-commerce platforms that monitor usage of our Site.
For more information about the types of your personal information we may use, see the descriptions below.
Types of Personal Information We Collect
We may collect and use the following types of personal information in connection with your use of our Products or Services:
Personal contact details, such as name, mailing addresses, telephone numbers, and personal email addresses
Date of birth
Social media account information
Account preferences and history
Financial information, such as credit card or debit card numbers
Device/browser type or identification
Your IP address, your browsing history, and your page views
We also may collect personal information from you in person at conferences and events that we attend or sponsor.
We never request or require you to provide any of the following sensitive categories of data, but through our chat services and customer services interactions, we know that sometimes customers and users of the Products and Services choose on their own to voluntarily share the following kinds of personal information with us:
Sensitive information about your age, race, gender or ethnicity, religious beliefs, sexual orientation and political opinions
Sensitive information about your health or diet, including any medical conditions, diagnoses and/or injuries
Automated Collection of Personal Information
In addition to personal information you choose to provide us, we and our third-party service providers may use a variety of technologies to automatically collect certain usage information whenever you visit or interact with the Site. This information may include information we automatically called as you browse the Site, including your IP address, device type or client/user identifier, browser type/identifier, operating system, pages visited, and other similar information.
Cookies we use may be either persistent or temporary (or session) cookies. A persistent cookie retains user preferences for a particular website allowing those preferences to be used in future browsing sessions and remains valid until its set expiration date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Tracking Technologies, such as Pixels, Beacons: We or third parties may use pixels or beacons on the Site to count how many users visit certain pages or content, and for analytics and metrics about your visits to the Site.
We may use this automated collection of personal information to improve our marketing programs and content, and to target advertisements to you. We do not control and are not responsible for third party tracking technologies that may be used on our Site. Such third parties may serve you content based on tracking you across different websites. You consent to potentially encountering third party tracking technologies when you use our Site.
2 - HOW WE MAY USE INFORMATION ABOUT YOU
We will only use your personal information for the purposes identified below, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose described here. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so consistent with applicable law.
In general, your personal information may be used for the following purposes:
In connection with our provision of Services or Products to you, which may include the following:
Managing and fulfilling your orders
Payment processing and account management
Providing customer support and responding to your questions or comments
Operating and improving our Services
For us to comply with our legal obligations, including assessing compliance with our regulatory requirements (e.g., using customer order information in the aggregate, including revenues generated in connection with our regulatory tax requirements).
For our other legitimate interests to make available and highlight content and opportunities that are relevant to you, improve our Services or Products, maintain our relationship with you, and protect users of our Services or Products and customers. We both benefit when we use your information to:
Improve our Services or Products
Offer new Services or Products
Decide which ads to show you by showing you those that “match” your past viewing, browsing and shopping activity. Many advertising services collect and use data from your web and mobile app activity both on and off the Services to help show you ads that are more targeted to your interests
Contact you via email or postal mail in order to offer you coupons, discounts and special promotions, poll your opinions through surveys or questionnaires and inform you about our Services or Products, as authorized by applicable law
Deliver targeted marketing, service updates, and promotional offers
Contact you regarding your account or an order, to troubleshoot problems with your account or an order, to resolve a dispute, to collect fees or monies owed or as otherwise necessary to provide you customer service
Monitor and improve the information security of our websites
Keeping our Services safe, secure and operational
Prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities
Fulfill the purpose for which you provided the personal information
Conduct analytics on who is using the Services and what they are doing. For example, by reviewing how often people read certain content, we can learn and understand which content is most valuable and helpful to you and others
Use your geo-location to provide location based Services or advertising
We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use our Services and other websites, apps or online services, based on information relating to your access and use of our Services and other websites, apps and services on any of your devices, as well as information received from third parties. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.
Do Not Track Signals. We do not presently respond to browser ‘do not track’ requests. We do not control and are not responsible for third party tracking technologies that may be used on our Site. Such third parties may serve you content based on tracking you across different websites. You consent to potentially encountering third party tracking technologies when you use our Site.
3 - WHO WE MAY SHARE YOUR PERSONAL INFORMATION WITH
In connection with our services, we may share your personal information with the following types of recipients:
Our service providers, who we engage to help us run our business and perform the Services, including:
Software and Information Technology service providers we use to manage and process your information (e.g., payment processing software)
Software and Information Technology providers we use to communicate with you (e.g., e-mail marketing service providers)
Marketing and Advertising providers we use to assist us in providing personalized advertising
Ecommerce platforms that assist us with processing your orders
Shipping providers for purposes of shipping products you have ordered
Internally, among different departments and with our investors and trusted advisors
Additionally, we will share your personal information with third parties where required by law, where it is necessary in connection with our Products or Services or where we have another legitimate interest in doing so.
If we are subject to a merger or acquisition with/by another company, we may share information with them in connection with the transaction. Should such an event occur, we will require that the new combined or acquiring entity follow this Privacy Notice with respect to your personal information.
4 - HOW WE SAFEGUARD YOUR PERSONAL INFORMATION
We have put in place appropriate security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. Other than third parties with whom we share personal information in connection with our performance of Services, third parties we engage in our business who may have access to your personal information will only process your personal information on our instructions and they are required to only use your data as necessary to perform their contract with us.
5 - HOW LONG WE STORE YOUR PERSONAL INFORMATION
We may store your personal information following completion of transactions with you to the extent required to comply with our legal, accounting, or reporting requirements and to provide information about our Services (such as your order history) requested by you. Additionally, we may continue to store your personal information contained in our standard back-ups.
6 - YOUR OPTIONS REGARDING YOUR PERSONAL INFORMATION
You have choices about how we use your personal information to communicate with you and send you marketing information. You can opt out from receiving future marketing communications from us at any time by:
Using the unsubscribe function in the email or marketing information you receive from us; or
Contacting us as set forth under “Contact” above.
In addition, you have choices available to you through the device or browser you use to access the Services regarding your cookies and other browser settings.
7 - OUR POLICY ON CHILDREN'S INFORMATION
We will not knowingly collect information from anyone younger than 16 years.
Although some of our products may be tailored for consumption by individuals under 16 years old, our Website is not intended for use by anyone under that age nor do we intend for anyone under 16 years old to purchase products on our Website. No one under age 16 may provide any information to us through the Site. We do not knowingly collect or use personal information from children under 16. If you are under 16, do not access, use or provide any information on the Site or on or through any of its features.
We will never knowingly collect personal information from anyone that young. If we become aware that personal information of anyone younger than 16 has been provided to us, for any purpose, we will delete the information from our files.
8 - LINKS TO OTHER WEBSITES AND SERVICES
The Site may have links to other websites that are not operated by us. We have no control over how these websites may collect your information and no liability for the practices, policies and security measures implemented on these websites. You should read the privacy notices on those other websites before you submit your information through them.
This CCPA Privacy Notice describes the types and categories of personal information we collect, the business purposes for which we collect, use and share your personal information, with whom we share it, and your rights in personal information under the CCPA.
For purposes of this CCPA Privacy Notice, we refer to personal information according to the following definition given in the CCPA: “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Personal information does not include publicly available information, information that is de-identified or aggregate consumer information, or information or rights that are outside the scope of the CCPA.
By accessing our website or social media pages, submitting personal information to us, or purchasing our products or using our online services, you consent to the collection, use, sharing and disclosure of such information as set forth in this CCPA Privacy Notice, as it may be updated from time to time.
What categories of personal information do we collect about you?
We may collect personal information from you in various ways including:
when you provide us with information (e.g., through your communications with us by email or telephone or through our Site’s e-mailing List features, or social media pages);
when you communicate with us concerning our products;
purchase one of our products; and
through automated means when you use our website including by use of “cookies” and other similar tracking technologies.
We collect the following categories of personal information:
Identifiers: this information may include your name, birthdate and contact details (including mailing addresses, telephone numbers, email addresses, IP address, browser identifier, geolocation data and other identifying information you provide to us). For example, we may collect your name, email address and birthdate when you join our mailing list to receive information on our products, coupons or recipes.
Customer Information under California Civil Code §1798.80(e): this information comprises any information that identifies, relates to, describes or is reasonably capable of being associated with you or your household in our records. Examples include your payment related information that we use to charge for our products, including debit or credit card numbers. All debit or credit card transactions are processed by our third-party payment vendors. We do not collect, store or maintain any credit card or debit card information on or through our website after the transaction is processed and verified. Instead, it is transiently collected, shared with and processed through these third-party payment vendors using their platforms. We do not share your credit or debit card information with any vendors, other than our third-party payment vendors. Some personal information in this category may overlap with other categories.
Characteristics of protected classifications under California or federal law: This includes demographic information, such as age, race, gender or ethnicity, or information about your diet or health, that you may voluntarily provide to us.
Commercial Information: this category includes information concerning the products you purchased and your purchasing history and tendencies.
Internet and other electronic history: this category comprises electronic information concerning your use of the website and dependent pages (the “Site”). This information may include information we automatically collect as you browse the Site, including your IP address, device type or client/user identifier, browser type/identifier, operating system, pages visited and other similar information. We may use services provided by third parties using third party cookies or tracking technology to provide us with information concerning your website activity. For example, our ecommerce and web hosting provider may collect information concerning your website usage through cookies. We use information from cookies and tracking technologies (e.g., pixels, web beacons) in order to improve and customize your browsing experience, for analytics and metrics about your visits to our Site (e.g. the information concerning the length of your visit to our Site, where your visit originated from) and for marketing our products to you. Other cookies are necessary for the Site to function properly or enhance the Site’s performance and functionality. By using our Site, you consent to the use of all cookies and tracking technologies. If you do not want cookies placed in your browser, you may be able to turn that feature off or permit certain types of cookies by changing the settings on your browser. Please consult your Internet browser’s documentation for information on how to do this. However, if you decide not to accept essential or functional cookies, the Site may not function properly and some features may not work as they were intended.
Geolocation data: we may determine your approximate geographic location through your IP address in order to market our products at locations, such as retailers, that are nearby to you. Geolocation information is provided to us for use for marketing purposes based on third party marketers and e-commerce platforms that monitor usage of our Site.
Inferences drawn from information you provide to create a personal profile concerning your consumer preferences, characteristics, predispositions, behavior, and attitudes. We may accumulate the information you provide to develop a consumer profile concerning your behavior and interests, including for our marketing and advertising purposes, and to improve our products.
In the past twelve (12) months, depending on the individual circumstances, we have collected the following categories of personal information: Identifiers, Customer Information under section 1798.80(e) of the California Civil Code, Protected Characteristics, Commercial Information, Internet History, Geolocation Data and Personal Profile.
Our Business Reasons For Collecting And Using Your Personal Information
Depending on the individual circumstances, we collect and use personal information for the legitimate business purposes. These purposes include to provide you with products, to fulfill the purpose for which you provided us with your personal information, to communicate with you, to perform on a contract between you and the Company, to market our products to you, to process payment and shipping and for account management, to improve the functionality and effectiveness of our websites, to protect the security of our website, to protect against fraud, and to comply with applicable law, rules or regulations.
Who we share your personal information with
We do not sell your personal information to third parties.
In some instances we may retain other companies and individuals to perform functions on our behalf, including, but not limited to, website developers, Information Technology and software providers, shipping or direct mail organizations, marketing and advertising providers, and e-commerce and web hosting platforms. Such third parties may be provided with access to your personal information to perform the functions for which they have been retained.
We may disclose any information, including personal information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request, to protect ourselves from fraudulent or illegal activity, and to defend against legal claims.
In the past twelve (12) months, depending on the individual circumstances, we have shared the following categories of personal information: Identifiers, Customer Information under section 1798.80(e) of the California Civil Code, Protected Characteristics, Commercial Information, Internet History, Geolocation Data and Personal Profile with the following categories of third parties: service providers and third party businesses.
Your rights regarding your personal information
Under the California Consumer Privacy Act, you have the following rights in personal information held by us:
You have the right to request that we disclose the personal information we collect, use, disclose and share. You may request (i) the categories of personal information that we have collected about you; (ii) the categories of sources from which the personal information is collected; (iii) the business or commercial purpose for collecting or sharing your personal information; (iv) the categories of third parties with whom we share your personal information; and (v) the specific pieces of personal information that we have collected about you.
You have the right to receive your personal information in a portable format that allows you to transmit the information to another entity.
You have the right to request deletion of personal information under certain circumstances. For example, we may not be required to delete personal information if we need to retain the information to complete the transaction for which the personal information was collected, perform on a contract with us, or to comply with a legal obligation.
You have the right not to receive discriminatory treatment for the exercise of any of these rights. We will not discriminate against you or refuse to provide you services because you have exercised your rights.
You may submit verifiable requests concerning any of your rights by contacting us by e-mail to firstname.lastname@example.org. We will use reasonable methods for verifying that the person making a request to know, data portability or a request to delete is the individual about whom we have collected personal information. This may involve, depending on the nature of the request, confirming that the email address provided corresponds with our records concerning the individual. Additional reasonable measures may also be required to verify the identity of the person making the request depending on the circumstances. For requests to delete made electronically, you will be required to submit the request to delete, and then separately confirm that you want your personal information deleted. To the extent that you wish to use an authorized agent to make requests concerning the rights set forth above, you will need to provide us either with a power of attorney or, alternatively, with signed authorization to communicate with your authorized agent, and directly confirm that you provided the authorized agent with permission to submit the request.
We will (i) confirm receipt of requests to know, data portability or to delete within 10 business days of the request; and (ii) generally respond to requests to know, data portability or to delete within 45 calendar days of the request. If we need additional time to respond to your request beyond the 45 calendar days, we will provide you with notice explaining the reasons we need more time, and we will then take up to an additional 45 calendar days to respond to your request.
Reasonable Safeguards To Protect Your Personal Information
We are committed to maintaining the security of your personal information in compliance with all applicable laws and our policy. We take commercially reasonable steps to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
Access By Persons With Disabilities
Persons with disabilities who need assistance accessing this CCPA Privacy Notice may contact us as provided for above, and depending on your individual needs, the Company will grant reasonable requests to furnish this policy in an alternative format.
California Shine the Light Law/Online Privacy Protection Act
California Civil Code §1798.83 provides that California residents may request certain information concerning the disclosure of personal information to third parties for direct marketing purposes. Pursuant to California Business Code §§22575-22579, you may review and request changes to any of your personal information that we have collected. Should you wish to request this information or exercise these rights, please reach us at the contact information provided below.
We do not presently respond to Do Not Track requests. We do not control and are not responsible for third party tracking technologies that may be used on our Site. Such third parties may serve you content based on tracking you across different websites. You consent to potentially encountering third party tracking technologies when you use our Site.
Opting out of promotional emails
If you do not wish to receive promotional e-mails from us, the easiest method is to click the unsubscribe link at the bottom of a promotional email you received, but you may also email us at with “Unsubscribe” in the subject line. Please keep in mind that you will still receive transactional e-mails from us (such as e-mails related to your account, orders you place, correction of your data, password reset requests, reminder e-mails, and other similar communications) that may be necessary for us to make the Website available to you, process your order or to respond to your inquiries and support requests.
European Economic Area, Switzerland and United Kingdom
California Consumer Rights
The California Consumer Privacy Act provides specific rights to those who live in the state of California. If you are a California-based consumer, as that term is defined under California law, this section will apply in addition to all other applicable rights and information contained in this Policy:
You have the right to request that we provide you with the categories of personal information and the specific pieces of personal information we have collected and store about you.
You have the right to request that we delete personal information we, or our service providers, store about you.
You may request that we not sell your personal information. As a reminder, we do not sell your personal information.
You have the right to designate an authorized agent to make a request on your behalf.
Please see the “Identity Verification Requirement” section below for more information on our process for verifying we have received a legally valid request.
Identity verification requirement
The law requires us to verify that any request submitted was made by someone with the legal right to access the information. Therefore, before accessing or disclosing any information pursuant to a data access request, we may request additional information to verify your identity and legal authority, particularly when the information provided with the request is insufficient for us to confirm legal authority and/or identity.
To make a request, please contact us at with “Personal Information Request” in the subject line and provide full details about your request, including your contact information and anything you believe is relevant. We will provide a response to an access request within the timeframes required by law. If we cannot substantively respond in a timely manner, we will notify you and provide the reason for the delay.
Under certain circumstances, we may not fulfill your request, such as when doing so would interfere with our regulatory or legal obligations, when we cannot verify your identity, if your request involves disproportionate cost or effort, or when the law allows us to retain that information. But we will respond to your request within a reasonable time, as required by law, and provide an explanation.